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📋 FAQ

✅ Professional masters use non-destructive unlocking technology. In most cases, the lock can be completely retained and you can continue to use the original door lock. If the lock cylinder is aged or damaged, we will proactively inform you and recommend replacement, and we will never force consumption.

⏱️ After confirming the address, it will arrive within 10-30 minutes at the fastest! We cover Hong Kong Island, Kowloon and the New Territories, and have a night duty team to ensure 24-hour rapid support.

📄 According to Hong Kong police guidelines, ID card, lease or utility bill must be presented to confirm legal residency. If proof cannot be provided, the master has the right to refuse to unlock the door to ensure the safety of all residents.

🔓 Of course. We are familiar with the structure of mainstream smart locks such as Samsung, Yale, and Philips, and support technical opening of digital locks, reset of fingerprint modules, and emergency handling of power outages without damaging the door panel.

🚗 Don’t worry! We are specially equipped with inflatable car unlocking tools and protective pads. All operations are performed under protection and will never damage the car paint and interior. It also supports chip car key loss programming.

🏦 Professional locksmiths can open most electronic and mechanical safes (including wall-mounted lockboxes) through technology. The non-destructive method has a high success rate and can assist in resetting passwords and replacing lock cylinders.

⏲️ It takes about 15-20 minutes to replace a general door lock; it takes about 30-45 minutes to install an digital lock (Samsung, Yale, etc.) including setting, and free teaching, so you can move in immediately with peace of mind.

💰 Clear price! Before unlocking, the total amount will be quoted via WhatsApp or in person, and there will be no hidden "night surcharges" or "traffic charges". Late night hours only start at an extra +$200, and customer consent is 100% obtained before work begins.

🏢 Yes. We handle the installation, maintenance and upgrade of a variety of access control machines, password card machines, and facial recognition systems, and can cooperate with property management to set remote permissions.

🌪️ Open 365 days a year, including red sun, typhoon signal No. 8 and black rainstorm. As long as the road conditions permit, the master will insist on coming to your door to solve your locked dilemma.

✅ All locksmiths hold Hong Kong police locksmith licenses, have registered business registration certificates, and have undergone strict background checks. The entire service process can be videotaped, ensuring absolute formality.

✔️ No fee if unsuccessful! If the lock cannot be opened normally after the master's assessment (except for special high-security locks), no fees will be charged, including transportation fees.

📱 After installation, we will fully test Bluetooth/Wi-Fi pairing and provide exclusive after-sales support. If the router at home is far away, the master will recommend the location of the gateway to ensure a stable connection.

🛠️ Of course. Customers can bring their own door locks, and we only charge installation fees (about $150-$300). At the same time, we also provide agents for European/Japanese locks, so that quality maintenance is more secure.

🎓 Suitable for beginners! The course covers the principles of traditional pin tumbler locks, aluminum alloy door lock maintenance, digital lock troubleshooting, etc., and is provided with one-on-one guidance by senior instructors who will assist in the license test after completion.

Have any questions? Contact a specialist immediately for answers